Background

“They help us ensure compliance by preparing paperwork for external audits, which is extremely valuable, and they also support school events with prizes and donations.”

St James’ Lanehead is a Church school with a big heart and a passion for its community. At St. James’ Lanehead we all pride ourselves on acting with dignity and integrity.

Challenge

Ensuring pupil safety and overall school security is very important at St James’ which is why they put in place a full suite of systems including CCTV, access control, intruder alarms and fire safety measures.

While they were happy with the systems in place, they were not as happy with the service provided by their incumbent supplier.

Jade Bradley, Business Manager, said:

“We had the right systems, but I never felt 100% confident that we had the support we needed as a school.

“If we raised an issue about the access control system it took days for the supplier to come back to us, and we had a lot of false call outs from the CCTV monitoring team. It all just felt a little bit glitchy.”

They decided to seek a new partner who could offer more peace of mind and they were recommended to speak with Thorne Fire & Security.

Solution

Thorne Fire & Security were invited to take over the monitoring and maintenance of the school’s fire and security systems and the landscape is now completely different.

Jade said:

“As a local company, they can respond to our requests quickly and efficiently and every member of staff we deal with is friendly and professional.

“They provide us with an out of hours CCTV monitoring service so we can rest assured we are covered out of regular school hours, and we haven’t had a single false call out since they took over.

“They help us ensure compliance by preparing paperwork for external audits, which is extremely valuable, and they also support school events with prizes and donations.”

They agreed that the site required a full-service approach, which includes:

Fire alarms and extinguishers

Ensuring that suitable emergency fire detection/fighting equipment is provided on each premises

CCTV

Providing early warning against intrusion and visual verification of alarm activation

Intruder alarms

Providing early warning against intrusion of the premises

Access control

Protecting each facility from unauthorised entry

Monitoring and maintenance

Ensuring that your systems are in good working order

The systems work together to ensure 24/7 security and supervision, which gives staff and customers peace of mind.

Result

The staff at St James’ couldn’t be happier with the relationship they have forged with Thorne.

    jade added:

“Thorne offers everything we were looking for as a school, as well as those all-important personal touches. They are really good guys to work with and I would recommend them to anyone.”